We hope that you and your loved ones are keeping safe and well in these uncertain times. The health and safety of our customers and employees has always been our top priority, so as the situation evolves, we are continuously reviewing Government guidelines and following them accordingly or doing even more. As a result, we have completely modified the way we manufacture, pick, and despatch your order, to ensure that we can operate safely. Here is everything you need to know…
Can I still place an order?
- We are pleased to confirm that we remain open, and our team is working hard to serve you 24/7. We are offering free delivery with no minimum spend.
When will my order be delivered?
- We have made changes to our warehouse to keep our teams safe, this means our delivery promise is slightly longer than usual. Please see our delivery page for details.
Once your order is dispatched, you will receive an email with tracking information.
How do I contact Customer Services?
- Yes. Members of our team are working safely from the comfort of their own homes and are more than happy to help you with any further questions you may have, please email [email protected].
Can I still return my order?
- Yes! You now have an extended period of 60 days to let us know at [email protected] that you would like to return your order to us.
Please note, you are responsible for returning the item to us at your expense - the maximum return cost for tracked delivery is estimated to be a maximum £15 per box (based on our largest box size). Please ensure to take reasonable care of the goods so that they arrive with us in the same condition as they were delivered.